Privacy policy

Effective Date: July 17, 2026

At KNACA, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit or make a purchase from our store, we may collect:

Your name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers—we do not store your full payment details)
Order history
Device and browser information
IP address and cookies used to improve your shopping experience

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your purchase
Provide customer support
Improve our website and services
Prevent fraud and maintain security
Comply with legal obligations

Sharing Your Information

We only share your information with trusted third-party service providers necessary to operate our business, including:

Shopify
Payment processors
Shipping carriers
Analytics providers
Marketing platforms (only where permitted by law)

We do not sell or rent your personal information.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights

Depending on your location, you may have rights to access, update, correct, or request deletion of your personal information. To exercise these rights, please contact us.

Contact

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@knaca.com

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Returns & Refunds Policy

Due to hygiene and safety precautions, all sales are final.

We do not accept:

Returns
Exchanges
Refund requests due to change of mind, incorrect selection, or personal preference

This policy helps ensure every customer receives brand-new, unused products.

Please carefully review your order before completing your purchase.

Exceptions

We will assist you if:

You receive the wrong item.
Your order arrives damaged or defective.
Your order is incomplete.

If this occurs, please contact us within 48 hours of receiving your order with:

Your order number
Clear photos showing the issue

Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

Contact Us

For questions regarding your order or these policies, please contact:

Email: info@knaca.com

Thank you for shopping with KNACA.